EQARCOM Solutions Information Technology LLC (we, our or us) are committed to the protection of your personal information and complying with the relevant laws including, without limitation, the UAE FEDERAL Decree Law No. (45) of 2021 on Personal Data Protection, DIFC Data Protection Law and EU General Data Protection Regulations (“applicable legislation”).
This Data Privacy Notice contains information on what Personal Data we and our related Group companies collect, what we do with that information, and what rights you have. This Data Privacy Notice has been prepared with reference to applicable legislative considerations and will be augmented by jurisdictional specific addendums from time to time.
We are committed to safeguarding the privacy of the personal information that we process during our business, including the personal information we receive from our customers (“you” or “your”) or our customer’s customers for sole use by you. This Data Privacy Notice describes how and why we collect, store and use personal information, and provides information about the rights of the individuals to whom such personal information relates.
The following information may pass through our servers in the process of provisioning services to our customers,
We process personal data based on the following legal grounds: your consent, the necessity for contract performance, compliance with legal obligations, or legitimate business interests.
Additionally, we use collected information to:
We do not sell or rent your personal information. We may share data with:
We implement industry-standard security measures to protect your information. Additionally, we limit access to your personal data to employees who require it to deliver services to you. We implement appropriate administrative, technical, and physical safeguards to secure your personal data against accidental or unlawful destruction, loss, unauthorized alteration, unauthorized disclosure or access, misuse, and other unlawful forms of processing. Additionally, we take steps to securely destroy or permanently anonymize personal data when it is no longer needed for business purposes. The specific measures we apply depend on the type of information and the methods used for its collection and storage.
You can access, update, or delete your personal and customer information at any time by reaching out to us. Please note that failing to provide the required personal information when requested may prevent you from registering for and using our software and services. You are entitled to request access to the personal data we hold about you, receive details about it, and correct any inaccuracies as necessary. Additionally, you may ask us to delete your personal data under specific circumstances, provided such requests comply with applicable laws and regulations and do not interfere with our ability to deliver the Services.
EQARCOM’s software and apps may include links to third-party services managed by external entities such as Dubai Land Department (DLD), UAE Pass and Aramex among others. Any personal data collected on these services will not be under our control but will instead be governed by the privacy policies and terms of use of the respective third-party services. We highly recommend reviewing the privacy policies and terms of use of those services.
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize the data.
We reserve the right to revise or update this Privacy Policy at any time. You are responsible for staying informed about the latest provisions and terms outlined in the Privacy Policy. Any updates to the Privacy Policy will take effect immediately being published on our Platform. If you do not agree with the updated Privacy Policy, you will have the option to cancel your service with us and notify our Support Team of their concerns or objections regarding the revised terms.
If you have any questions or feedback regarding this Privacy Policy, or if you wish to update your information or preferences, please feel free to reach out to us via email at support@eqarcom.ae.